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Enhanced Hospitality

We are Enhanced Hospitality. Inspiring the UK hospitality industry through pioneering venue management solutions and a dynamic consumer offering.


About Us

Enhanced Hospitality is the operational services company behind many of the UK's leading hospitality venues over the past 20 years.

The company has grown to incorporate some of the finest minds in delivering food, drink and dance experiences.

Formerly known as Camden Dining, Enhanced Hospitality offers a service based plug + play solution for venue owners, landlords and hospitality chains.

Enhanced Hospitality removes significant overheads for venue owners and operators by centralizing all back office services such as: Reservations, Event Sales, Group Bookings, Marketing, Social Media, Accounting, Procurement & Stock Management.

At our Central London HQ, we use software systems, designed by ourselves, that provide a while-labelled world-class operational solution, with daily revenue and reservations reporting for venue owners and landlords

Enhance your business. Get in touch.

Shaka Zulu Gabeto Blacks Club

Businesses

Operating under Enhanced Systems

Shaka Zulu
Shaka Zulu
Shaka Zulu
Shaka Zulu
Shaka Zulu

Shaka Zulu

Shaka Zulu, London's largest South African restaurant, opened its doors in August 2010 with a special royal blessing from the Zulu King, HRH Goodwill Zwelithini. Set over a ground-breaking 27,000 sq ft in The Stables Market, this spectacular two floor restaurant, bar and club offers amazing food, drinks, live music, and dancing. Shaka Zulu's menu offers authentic South African cuisine such as Kudu, Ostrich and Zebra, as well as a selection of fish and vegetarian dishes to suit all diners.

Gabeto
Gabeto
Gabeto
Gabeto
Gabeto

Gabeto

Want to escape for a while? Step in from the hustle and bustle of Camden, into Gabeto“ a Spanish word for 'home'. Just like home, you can play host to guests and clients as our decor and drinks menu impresses from first sight. Relax with a gourmet restaurant lunch before taking to the Terrace for classy cocktails until the stars take centre stage and the curtain comes down for the night. Toast to the future in a historic location; we built Gabeto within a Victorian stable block. This means you can work, rest, dine, drink and play in a place which really knows how to make time fly. Our Gabeto is your Gabeto.

Blacks Club
Blacks Club
Blacks Club
Blacks Club
Blacks Club

Blacks Club

The home of Blacks is a wonderful Georgian townhouse built in 1732 by John Meard Jnr. an apprentice architect to Sir Christopher Wren, it was also once home to Charles . The Club was first formed in 1764. Nearly 200 years later in 1992, “Blacks Club” was founded and named as the antithesis to White’s Club, London’s oldest gentlemen’s club, over the next 20 years it would become a famously ‘louche’ bohemian drinking den. In 2017 Blacks Club was bought with the aim of restoring the building back to its original Georgian heritage, as well as revitalising the club’s 18th century roots as a supper club.

The Crossing
The Crossing
The Crossing
The Crossing

The Crossing

The Crossing is a quality neighbourhood family and dog-friendly pub, serving outstanding seasonal freshly prepared food, great beer and curated wines from lesser-known growers plus a few classics. Set over two floors, featuring a relaxed light, airy modern bar and dining area with handmade scrubbed wooden tables and comfortable velvet settles. A beer tap wall behind the zinc covered bar and pendant lighting further add to the spacious look and feel of the bar. Ideal as an all-day informal work space or a great place to dine and drink.

We Are Bar
We Are Bar
We Are Bar
We Are Bar
We Are Bar
We Are Bar
We Are Bar
We Are Bar
We Are Bar
We Are Bar

We Are Bar

Established in the 1980s, our heritage may be fine wine, premium beer and superior spirits. But a great atmosphere is as important to our clientele as our food and drink. Renowned for the food we serve, we cater for all moods, from serious business occasions to informal get-togethers where you can let your hair down.

Camden Juice

Camden Juice

26 Leake Street
26 Leake Street
26 Leake Street
26 Leake Street
26 Leake Street

26 Leake Street

With three beautifully renovated railway arches underneath Waterloo station and holding a capacity of more than 1200 people, this is a hidden gem located in SE1. Our professional and experienced events team believes that happy clients are the best advertisers, just ask for our testimonials. Nothing is too complex or difficult for us and we love to work with top brands and private clients alike.

Ginza
Ginza
Ginza
Ginza

Ginza St James's

Ginza St. James’s offers an authentic and exclusive Japanese dining experience right in the heart of London. Traditional cooking styles meet an elegant ambiance, whilst the finest ingredients and the attention to detail reconnect to the search of balance and harmony, distinctive of Japanese cuisine. With a main dining area, 2 private dining spaces and dedicated counters for Teppanyaki, and Edomae Sushi, you are spoilt for choice. Alongside the stunning cuisine, Ginza St. James’s boasts one of the most extensive Sake lists in London. Ginza St. James’s is the ultimate multi-sensorial journey where you can rediscover the true taste of Japan.

MTHR
MTHR
MTHR
MTHR
MTHR

MTHR

Championing globally inspired dishes with unparalleled views of the London skyline, Mthr is the brand-new restaurant and lounge concept at the world’s largest co-living space, The Collective Canary Wharf.

Robun
Robun
Robun
Robun

Robun

Robun is a tribute to Japanese author Kanagaki Robun and his 1872 book Seiyō ryōritsū, which introduced Western barbecue to Japan. This modern-day interpretation of ‘Yakiniku’ specialises in sharing plates of beautiful robata grilled meats, seafood and vegetables fused with elements from across Asia, paired with inspired cocktails, wines and an extensive choice of Japanese whiskeys in the most inviting and sociable of settings. A private dining room along with a world-class Japanese Afternoon Tea service completes this unique and inspiring location.

Mesh

Continuing the pan-Asian journey and extending the phenomenal success of Gilgamesh in Camden Market, Enhanced Hospitality has recently establiestablishedshed the luxury Sushi counter in Selfridges Food Hall, London. Mesh London is the go-to for quality and luxurious Japanese small plates.

Mesh Website @ Selfridges

Services

Enhanced Hospitality offers a variety of services for venue owners and operators across the UK.

People

Roger Payne

Roger Payne

CEO & Founder

Roger Payne, CEO of Enhanced Hospitality Ltd ,is a Freeman of the City of London, a well-known London-based entrepreneur, a hospitality expert and philanthropist with a background in licensing law, financial consultancy and high-level catering.

Roger’s holistic approach to hospitality means he is able to control every element of his business under one umbrella. Focussing on the customer journey means that his Enhanced Platform can operate in all sectors from Fine Dining, Bars, High Street Restaurants together with entertainment establishments.

Whether it is simply to enjoy just a drink, a snack at the bar, a special dining experience or a complete evening including entertainment and dancing at any one of his venues, the Enhanced system ensures smooth delivery, 100% of the time.

From reservations, event management, staffing requirements, to an unbelievable database of over 500,000 customer names and addresses essential for marketing offers and reward schemes - Roger is able to mastermind the advocacy, strengths and opportunities for each of his award-winning businesses.

The back-office systems with analysts looking daily at every commercial aspect means unparalleled control of the main KPI’s. In addition to Enhanced Hospitality, he has a 50% stake in the long established WE ARE Bar collection, a group of 10 Bars/Restaurants in the City of London, the financial district.

Before moving full time into operating his own business in the hospitality industry, Roger enjoyed a career in high level catering.

During the 1980s he worked in Switzerland and Germany in leading five-star hotels. In 1986, The Lord Mayor of London presented him as a “Freeman of the City of London” – a unique and rare accolade for such a young man.

In 1996 Roger’s first success came with the brand development of Jongleurs, the UK’s leading chain of Stand Up Comedy Clubs during the 90’s. Roger developed a chain of hotels, bars and Restaurants throughout London and has acted as a multiple licensee often overseeing as many as 40 licensed venues at one time through his unique operations system and his loyal managerial team.

Much of the early Millennium was spent chairing committees as the ‘Head of The Leicester Square Association’ - an organisation that brought together businesses, residents and other parties’ interested in safety and development within the entertainment industry of London.

Roger’s landmark business at that time, Sound, in Leicester Square, was one of London’s foremost entertainment establishments featuring restaurants, bars, two late night venues, and television production facility, housed within the famous landmark, the Swiss Centre. It was successfully sold in 2011.

Roger has acted as an independent community liaison representative with the Metropolitan Police and attended training courses at Hendon Police Training College as an observer at Inspector level on the Hydra programme. In 2001 he was appointed to the Board of ‘The Heart of London Business Alliance’, the UK’s first business improvement district, a body responsible for the safety and upkeep of the famous ‘West End’ of London, including Piccadilly Circus and Leicester Square.

Roger is renowned for his direct approach to business alongside a keen sense of humour and compassion and lives with his lawyer wife, Lesley, between their homes in London’s fashionable Borough district and the World Heritage city of Bath.

Justin Wallace

Justin Wallace

Commercial Director

Justin is Enhanced Hospitality's Commercial Director, working hand in glove with the shareholders and Directors of all Clients and owned brands within Enhanced Hospitality. Justin joined as General Manager of Sound London in 2005 and has since had a long standing career in the industry which has gone from strength to strength. Justin is a dedicated problem solver and leads the team in working with stakeholders, particularly landlords and shareholders in securing revenue driven challenges.

Otis Turner

Otis Turner

Operations Director

Otis is Operations Director for Enhanced Hospitality along with leading The Cuban brand, a themed restaurant and cocktail bar headquartered in Camden, London. Otis originally joined the group heading up the Jongleurs Comedy Club chain. Otis is passionate about the vibrancy of the Enhanced Hospitality venues, ensuring a comfortable and warm welcome across all locations along with a profitable but personal approach to late night experiences.

Mohsin Shameem

Mohsin Shameem

Financial Director

Mohsin is a fellow member of chartered certified accountants and the Managing Partner and Director of PSB Accountants Limited. He has extensive experience across all areas of professional practice, including auditing, accounting, taxation, incorporating share valuations, due diligence assignments, forensic accounting support and other corporate finance matters. He specialises in working with owner-managed businesses, helping and advising on all aspects of growing the business and planning for exit/succession. Over the years, he has worked with clients in a wide variety of industries and sectors, including retail, hospitality, construction, property development and investment and telecommunications.

Alex Rayner

Alex Rayner

Head of Communications

Alex has been with Enhanced Hospitality for over 15 years, initially Agency-side when he was Director of Media at a leading UK MArcomms Agency before joining the ranks of Enhanced Hospitality during the launch of the flagship venue, Shaka Zulu. Alex leads communications strategy for the group and enjoys creating highly immersive and relevant data driven campaigns.

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Sustainability

As one of the leading hospitality operators in the UK, we know first-hand that sustainability is a vital ingredient for our future. We recognise that our operations have a local and global environmental impact, and so we are committed to reducing this as much as possible by, following sustainability best practice, and proactively encouraging sustainability wherever we have influence.

We also have a robust CSR policy in place and take pride in supporting a number of organisations such as Education Africa and Hospitality Action.

Our management objectives and targets are reviewed on a regular basis to ensure they are in line with our environmental policy, which we communicate to all employees. We also help our clients and service partners to minimise the impact of their activities with us.

OUR ENVIRONMENTAL POLICY

As part of Enhanced Hospitality’s environmental policy, we ensure that we:

  • Monitor our energy use and consumption
  • Reduce our water consumption
  • Reduce waste wherever possible
  • Monitor and work to reduce travel emissions undertaken for business purposes
  • Encourage responsible procurement practices wherever possible, such as using local suppliers, recycled materials, biodegradable chemicals and purchasing fairly-traded products
  • Provide sustainability information and support to all our staff, so that all staff exercise their environmental responsibility and contribute to good sustainability practice
  • Encourage our clients and visitors to produce events that are environmentally sensitive, with procedures in place to minimise noise and disturbance to neighbours
  • Promote environmental best practice to our service partners, encouraging a shared responsibility to protecting the environment

SUSTAINABLE CATERING

In conjunction with our on-site catering partners we also ensure sustainable catering practices. As part of this, we:

  • Plan food requirements carefully to avoid unnecessary waste
  • Plan meals using seasonal local produce wherever possible
  • Minimise the use of individually packaged food/drink items – for example by providing milk or cream in jugs rather than individual plastic cartons, and use reusable crockery, glassware and cutlery
  • Bottle our own water on site, thus reducing transport emissions

PROMOTING GREENER EVENTS

An increasing number of our events organisers and clients are concerned with sustainability and environmental policy around their events.

To help us all reduce our collective environmental impact, we have produced a useful checklist for promoting greener events:

VENUE CHOICE

  • Choose a venue that has good access via public transport for disabled people
  • Ask potential venues for their in-house environmental policy
  • Choose a venue interested in sustainability issues, and let them know that is why you chose them
  • Consider venues offering in-house technical equipment and support (e.g. staging, audio-visual kit) to reduce equipment transportation
  • Consider video conferencing and/or recording your event for wider access via the internet

CARBON EMISSIONS (INCLUDING TRAVEL)

  • Take measures to reduce CO2 emissions from delegates travelling to the venue, i.e. provide information about local public transport (with pedestrian routes) and encourage its use. Where appropriate, consider promoting car sharing also, e.g. by circulating attendee lists in advance
  • Minimise unnecessary lighting, heating, or air-conditioning to offset CO2 emissions arising from the event

REDUCING WASTE – PRE-EVENT

  • Use websites and mailing lists to promote your event
  • Use double-sided printing for promotional materials and hand-outs, and use recycled paper where possible
  • Use portable display materials that can easily be transported by an attendee and re- used
  • Seek naturally lit meeting and exhibition areas
  • Format any hand-outs to minimise the amount of paper used
  • Where possible, write material in a re-usable format – so make content general rather than event specific
  • Minimise the length of your registration form or use electronic registration where possible and publish your event itinerary online
  • Ask your venue to recycle paper and cardboard waste, and to provide suitable recycling bins
  • Make your own note pads from scrap paper

REDUCING WASTE – PRE-EVENT

  • If you are providing delegate packs, choose reuseable folders and give these to delegates when they register on arrival instead of beforehand, to avoid duplication
  • Avoid mass distribution of hand-outs – allow attendees to download copies from the internet
  • Ensure your presenters are aware of electronic presentation facilities and that their presentation will be distributed electronically after the event
  • Provide re-usable name badges and remember to collect them at the end of the event
  • Minimise use of accessories that are harmful to the environment, e.g. plastic leaflet wallets
  • Feature your event name and date on a holding slide rather than creating single-use stage set graphics
  • Minimise use of high wattage stage lighting
  • Promote energy and water efficiency to participants – e.g. encourage them to switch off lights when rooms are not in use
  • Use dry mark eraser boards rather than paper in workshop presentations
  • Request that any unused items be collected for use at another event